Frequently asked questions
Is your question not listed? Then please contact our customer service.
When will my order be delivered?
We only ship in the U.SA. Orders are shipped within 1-2 business days. Delivery takes between 3-5 business days. You will receive an e-mail after ordering with a tracking confirmation number.
Can I return my product?
ALL SALES ARE FINAL. Returns and refunds are only if we made a mistake. Orders can be returned within 30 days of receiving the parcel, providing they are in original packaging, not used, and in resalable condition.
I would like to speak with the customer service. How can I get in touch?
You can email us at sales@pursedrop.com We are there for you 24/7, every day. We will respond within 24 hours.
What can I do if my item is lost, stolen, or damaged?
We are not responsible for lost, damaged, or stolen items after tracking information has been uploaded. We will assist you in any way we can.
What if I the item I just purchased is on sale now?
We do not do price adjustments. We reserve the right to adjust prices of our items at any time.